Creamfields organisers have released the full details of how much they will be refunding people after the festival was cancelled on Sunday.

Those who bought day tickets for the Sunday will be given full refunds.

Following heavy rain, the event had to be cancelled because parts of the arena and campsite had flooded.

Ticket holders have been frustrated at the delay in finding out how much money Creamfields will be giving them back.

Fans with other tickets will get about half their money back as long as they were bought from an official seller.

People who purchased their tickets with a debit or credit card will receive an automatic refund to the same card the transaction came from.

Anyone who bought passes from a non-official retailer such as eBay will not be able to get their money back.

Fans missed out on seeing acts such as Deadmau5, Calvin Harris and Sub Focus, who were all due to appear on the Sunday night.

Sourced BBC Radio 1 Newsbeat

Creamfields Statement 2012
 
Please find below full information with regards to refunds for the cancellation of Sunday’s event at this year’s Creamfields festival. Firstly we’d like to apologise for the delay in getting these details to you, we do understand your frustration however, there are several parties involved and it’s taken a little longer than anticipated to pull all this information together, rest assured this has been a top priority for us.   As promised a refund will be issued on all Sunday Day Tickets and part refund issued on all camping tickets scanned on entry for all those who have purchased through one of our official ticket agents (either online or by telephone). 

Ticket Type Original price paid Refund Amount
Earlybird 2 day Camping 100.00 50.00
Earlybird 3 day Camping 120.00 50.00
Standard 2 Day Camping 115.00 57.50
Standard 3 Day Camping 135.00 57.50
Standard 2 Day Camping 125.00 62.50
Standard 3 Day Camping 145.00 62.50
Standard 2 Day Camping 135.00 67.50
Hospitality 2 day Camping 220.00 110.00
Hospitality 3 day Camping 250.00 110.00
2 day non Camping 115.00 57.50
2 day non Camping 125.00 62.50
Sunday Standard 60.00 60.00
Sunday Standard 65.00 65.00
Sunday Hospitality 110.00 110.00
For all those people who purchased with a debit or credit card, your refund will automatically be returned to the same card the transaction came from – please allow 28 days for all refunds to be issued and we request that you keep hold of your proof of purchase until you have received your refund.    

Here is a list of our official ticket agents:  Ticketline / Ticketmaster / 3B Records / HMV / Skiddle / Gigantic / TrackitDown / Tickets Scotland / See Tickets / Big Green Coach / Club Sports Ltd / BCCS.

For those people who purchased their ticket over the counter from 3B Records please contact them directly on 0151 353 7027 or go into the store in person.

Unfortunately those people who have purchased a ticket from a NON OFFICIAL site (including Ebay) will not be refunded. 

If you have any further enquiries please email [email protected]